Our role
Make a national assessment possible the first time, and unnecessary to outsource the second.
The brief
You cannot plan around equipment you have not counted.
Every vaccine in Jordan’s immunization program passes through cold chain equipment — refrigerators, freezers, cold rooms, and the carriers that move product to the last mile. Planning for that system means knowing what exists, where it is, whether it works, and how much storage capacity is actually available against what the program needs. Without that inventory, decisions about procurement, replacement, and expansion are made on estimates.
The timing sharpened the question. The assessment ran through the COVID-19 vaccine introduction, which placed demands on national cold chain capacity that the routine program had never faced — ultra-cold storage alongside conventional, against supply intervals and safety stock levels that differed from everything else in the system. Deciding what to buy, where to put it, and whether existing capacity could absorb the load required knowing what was already there. No national inventory existed to answer that.
What we did
Ran the assessment first. Then taught the country to run it.
Two engagements, four years apart, with the same client and the same purpose approached from opposite ends.
01 / Establish
2021 — the national assessment
Stood up the assessment, and staffed it from the Ministry
The Ministry of Health and UNICEF selected the newly released WHO Inventory and Gap Analysis application, version 1.0 — WHO’s first web-based inventory application, and Jordan was among the first countries to run a national assessment on it. The application was deployed on a shared server and configured by a working group drawn from the Ministry, UNICEF, and ISEET to match Jordanian conditions: the supply chain’s four levels, the facility taxonomy, and the equipment and demographic fields the country actually needed to plan against.
36 Ministry personnel were then trained and deployed as the data collection team, so that the count was carried out by the people who own the system rather than by an external survey crew. That choice is why the 2025 conversation was possible at all — capability had already started moving in-country during the first assessment.
02 / Collect
Counted every facility, not a sample
Fieldwork ran from November 2021 into the following year and covered 566 health facilities across all 12 governorates and 185 districts — 357 primary health centers, 125 comprehensive centers, 57 secondary centers, and 27 vaccine stores, spanning Ministry of Health, UNRWA, and other providers. Each record carries service population and child population, immunization service status and session frequency, power supply and generator availability, staffing, transport and access, and storage conditions. 535 facilities were captured with GPS coordinates, which turns a list into a map: gaps become locatable rather than merely countable.
This was a census, not a survey. For planning cold chain investment that distinction is the whole point — a sample tells you the shape of the problem, an inventory tells you which refrigerator to replace.
03 / Analyze
Turned an inventory into a decision document
An inventory alone is a list. Collected data was cleaned and completed, then analyzed against program requirements at each of the four supply chain levels to establish where storage capacity was adequate, where it was short, and where it sat idle. Because the application was on version 1.0, part of the analysis came from its own reporting and part had to be done by hand — the ordinary cost of being early to a new instrument.
Capacity was modeled against alternative operating assumptions rather than a single case, so the Ministry could see how requirements shifted with packaging choices and supply intervals. Two deliverables came out of it: a gap analysis report setting out findings and recommendations across the supply chain — transportation, storage policy, equipment standardization, temperature monitoring, waste management, demographic data quality, COVID-19 vaccine handling, and the role of the private sector — and a costed deployment and replacement plan, pricing what it would take to close each identified gap at each level. The second document is the one that matters. A report tells a program what is wrong; a costed plan tells it what to put in next year’s budget.
04 / Transfer
2025 — four years later
Came back in 2025 to hand the method over
Four years on, UNICEF Jordan and the Ministry returned for the next assessment cycle — and the scope had changed. Rather than ISEET running the assessment, ISEET trained the people who would. A four-day administrator program, 30 June – 3 July 2025, covered Inventory and Gap Analysis version 4.0 — country-specific setup, user access management, and integration with the offline mobile application — with hands-on exercises to make the system ready for national assessment. Field data collector training followed on 23 and 24 July, delivered in Arabic across two batches: offline data capture, facility-level assessment, synchronization with the central system, vaccine storage capacity estimation, and equipment gap identification across both PQS-listed and non-PQS equipment. ISEET facilitated both programs and provided on-site technical support throughout.
That is the shape a good client relationship takes. The second engagement was smaller than the first because the first one worked.
Left: the 2025 administrator and data collector training. Right: field data collection during the national inventory.
The second assessment was smaller than the first, and that was the point. We were not asked back to run it again — we were asked back to make sure nobody needed to.
ISEET lead facilitator
Outcome
A national picture, and a national team that can refresh it.
Jordan finished with something it had not had before: a complete, geolocated national picture of its cold chain, a gap analysis report built on it, and a costed deployment and replacement plan. Procurement, replacement, and expansion decisions could be made against a count and a price rather than an estimate — including the ultra-cold capacity questions the COVID-19 rollout had forced.
The 2025 training moved the capability further inside the country. Ministry administrators can now configure a country assessment, manage assessor access, and run the offline mobile application; field teams can capture facility data offline, estimate storage capacity, and identify equipment gaps across PQS-listed and non-PQS items — in Arabic, without external facilitation.
566
Health facilities inventoried nationwide
12
Governorates — full national coverage
36
Ministry staff trained and deployed as the data collection team
An assessment that has to be commissioned from outside every cycle is a dependency, not a capability. The measure of the 2021 work is that the 2025 conversation was about training rather than delivery.
The domain behind this
One body of practice, worked across three countries.
Cold chain inventory, equipment gap analysis, and effective vaccine management are one body of practice. ISEET has worked across it in Jordan, Iraq, and Sudan, and holds a UNICEF long-term agreement for EVM work across three regions.
November 2021 – 2022 assessment · June 30 – July 24, 2025 training
WHO Inventory and Gap Analysis application — v1.0 in 2021, v4.0 in 2025
566 facilities · 12 governorates · 185 districts · four supply chain levels
Considering something similar?
If your program commissions the same assessment every cycle, the assessment is not the problem — the arrangement around it is.
On the record
The 2021 assessment came first.
The 2025 training was the second time ISEET worked on this assessment. The first was the national inventory itself, delivered in 2021 with UNICEF Jordan and the Ministry of Health on WHO’s first web-based inventory application.
2025
Training and technical assistance for the national cold chain assessment
Administrator and field data collector training on Inventory and Gap Analysis, facilitated with UNICEF Jordan and the Ministry of Health.
2021
Inventory and gap analysis for cold chain equipment — Jordan Ministry of Health
In collaboration with UNICEF Jordan Country Office and the Ministry of Health, ISEET provided ICT and immunization supply chain support to implement the national inventory, gap analysis, and assessment of cold chain equipment — on WHO’s first web-based inventory application.
Photo gallery
Related work
Health
EVM 2.0 Regional Workshop — Morocco
ICT technical assistance to UNICEF MENARO’s regional workshop — Arabic localization, provisioning, and live data consolidation.
Read →
November 2021 – 2022 assessment · June 30 – July 24, 2025 training
WHO Inventory and Gap Analysis application — v1.0 in 2021, v4.0 in 2025
566 facilities · 12 governorates · 185 districts · four supply chain levels
The platform behind this
Immunify is a product, not a bespoke build: six modules covering stock, cold chain, temperature, workforce, learning, and reporting.