Our role
Stand between a global assessment standard and the people expected to apply it — and make the gap disappear before the training starts.
The brief
A global standard is only as good as the region’s ability to run it.
Effective Vaccine Management 2.0 is the instrument by which countries assess their own immunization supply chains — questionnaires, scoring, heat maps, and the continuous improvement plans that follow from them. Getting a country to adopt it means getting the people who run national immunization programs to operate the tool themselves, against real facilities, and to trust what comes out the other end.
That is not a training problem alone. The assessment instruments were in English, in a region where the managers doing the assessing work in Arabic. Every country needed an account, a configured setup, and correctly assigned questionnaires before anyone could begin. Every participant needed the mobile application installed and a working login. And a five-day workshop leaves no room for any of that to fail on the morning it is needed — a room full of national managers cannot wait while accounts are provisioned or a tablet refuses to sync.
What we did
Removed every technical obstacle between the tool and the people learning it.
ISEET delivered this assignment as UNICEF’s EVM long-term agreement agency, listed in the workshop’s own facilitator group alongside WHO headquarters, UNICEF headquarters, WHO EMRO, and UNICEF MENARO. Three months of work resolved into five days in the room — which is the correct ratio for this kind of assignment. ISEET’s involvement with EVM 2.0 predates the tool’s release: in 2018 the team worked with the WHO and UNICEF global group that developed, field-tested, and rolled out version 2.0 across Jordan, Iraq, and Bhutan, contributing fixes and enhancements to successive releases. Four years later, the task was teaching nine countries to run it.
01 / Prepare
Localized the instruments before the room filled
Training materials, assessment questionnaires, and workshop presentations were translated into Arabic, so that country managers were reading the instrument in the language they would actually conduct assessments in. Translating an assessment questionnaire is not a language exercise — a mistranslated indicator produces a wrong score, and a wrong score produces a wrong improvement plan.
02 / Provision
Built the account and data layer the workshop ran on
Country managers from ministries of health, WHO, and UNICEF were onboarded and their national EVM accounts created and configured. Country setup data was reviewed, cleaned, and entered, and questionnaires assigned to the right assessors. The EVM 2.0 mobile application was installed on every participant tablet with individual accounts and credentials issued, coordinated directly with the WHO headquarters ICT lead for the EVM platform.
03 / Facilitate
Kept the tool working while people learned on it
Across five days, participants were guided through downloading questionnaires from the server and completing them, then through the field assessment itself. ISEET prepared the field visit plan and the assessor groupings, so that the practical exercise ran against real sites with the right people assigned to each.
04 / Consolidate
Turned the field exercise into a readable result
Data collected across five to seven assessment sites was consolidated and rendered into the EVM dashboards, then explained back to participants — heat maps, scores, and what they imply for a continuous improvement plan. The point of the field visit is not the visit. It is seeing your own data come back as a picture you can act on, which is the moment the tool stops being abstract.
A room full of national managers cannot wait while accounts are provisioned. Three months of preparation is what makes five days look effortless.
ISEET ICT technical lead
Outcome
A regional cohort able to run EVM 2.0 without us.
Delegations from nine countries — Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Morocco, Syria, and Tunisia — worked through the tool together, drawn from ministries of health, UNICEF country offices, and WHO country offices.
Country EVM managers left able to plan and implement a national EVM initiative on the 2.0 tool: country setup, questionnaire assignment, and the interpretation of heat maps and scores. Regional Core Technical Team members left equipped to support other countries through the same process, to develop continuous improvement plans, and to track implementation against them. The workshop’s purpose was to establish a regional resource pool rather than a dependency, and the technical assistance was scoped to serve exactly that.
3
Months of preparation behind five days of training
9
Countries represented across the region
Arabic
Assessment instruments fully localized
This is the domain grounding behind ISEET’s later immunization supply chain work. Immunify was designed against the EVM 2.0 categories rather than retrofitted to them, which is possible because we have sat with the managers who use the instrument, in their language, watching where it becomes difficult.
The standard behind this
We design to the standard, not around it.
Effective Vaccine Management 2.0 is the global instrument for assessing national immunization supply chains. ISEET designs to the standard rather than around it — most visibly in Immunify, which was specified against the EVM 2.0 categories from the outset.
2022 — three-month engagement delivering a five-day workshop
Alongside the WHO headquarters ICT lead for the EVM 2.0 platform
National EVM managers and UNICEF Regional Core Technical Team members across 9 countries
Part of the WHO and UNICEF global team that developed, tested, and rolled out EVM 2.0 across Jordan, Iraq, and Bhutan, 2018
Considering something similar?
If a global instrument is not being used in your region, the obstacle is usually operational rather than conceptual — and it is usually fixable.
Related work
Health
Immunify (ISCMIS) — Iraq
A national immunization supply chain system specified against the EVM 2.0 categories from the outset.
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2022 — three-month engagement delivering a five-day workshop
Alongside the WHO headquarters ICT lead for the EVM 2.0 platform
National EVM managers and UNICEF Regional Core Technical Team members across 9 countries
Part of the WHO and UNICEF global team that developed, tested, and rolled out EVM 2.0 across Jordan, Iraq, and Bhutan, 2018
The platform behind this
Immunify is a product, not a bespoke build: six modules covering stock, cold chain, temperature, workforce, learning, and reporting.